Office Coordinator

Summary:   Provides a high level of professional customer service to all customers to make every experience with the company a positive one.

Essential Duties and Responsibilities:    

  • Provides an exceptional first impression to all visitors in the office by providing a welcoming environment, a positive, engaging personality and a high level of professionalism; determines the nature of business and announces visitor to the appropriate employee.
  • Ensures the phone is answered in a prompt, pleasant, and professional manner and forwards calls appropriately.
  • Responsible for maintaining the phone system; is the primary point of contact for phone vendor; establishes protocols for phone system and provides training to employees; maintains company phone directory.
  • Creates and updates Message Board Announcements to inform employees about company events.
  • Effectively utilizes various electronic communications and media, including computer programs, faxes, email, multiple-line phone system and the Internet; assists coworkers and coordinates resolutions to issues.
  • Assists with various Company events; researches venues for event locations, creates announcements, helps plan, organize, set up and tear down events.
  • Supports various departments with administrative tasks and special projects, such as coordinating travel arrangements, ordering company attire, setting up meetings/interviews, etc.
  • Monitors on-site camera system; announces receiving shipments.
  • Maintains a neat and well organized front office.
  • Reserves and prepares conference rooms for meetings.
  • Assists with social media strategies; researches marketing techniques to increase brand awareness; ensures social medial efforts are aligned with the overall marketing objectives and goals; updates Company website as applicable.
  • Maintains a professional working relationship and effectively communicates with all employees, managers, vendors, customers and regulatory agencies.
  • Understands and complies with company policies and procedures, regulatory requirements and safety regulations.
  • Regular attendance at work is required.

Qualifications: 

  • High school diploma or general education degree (GED); one year or more related experience and/or training; or equivalent combination of education and experience.
  • Requires excellent computer skills; attention to detail; effective writing and documentation skills; accuracy; active listener with effective communication skills; reliable, responsible, and dependable in fulfilling obligations; works independently with minimal supervision; cooperative, good-natured, honest and ethical; willing to take on additional responsibilities and challenges.